FAQ
How to File a Complaint or Report an Issue
Payments Accepted
How to File a Complaint or Report an Issue
If you’re not satisfied with our service, please contact us within 24 hours so we can resolve the issue promptly. Here's how:
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Reach Out:
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Phone: 302-217-6555
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Email: bookings@execshine.com
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Provide Details:
Please include information such as the date of service, the issue, and any relevant photos or documents. -
Resolution:
We’ll review your complaint and work with you to find a solution, including offering a re-clean if needed.
If you're not satisfied with the resolution, you can contact our Managing Partner directly for further
Executive Shine Services LLC accepts cash, major credit and debit cards, ACH transfers, and digital payments such as PayPal, Zelle, and Venmo for your convenience. Payments are due upon completion of service, unless otherwise agreed upon. For commercial clients, we offer invoicing with net 15 payment terms. A receipt will be provided for all transactions. If you have any questions about payment options, please contact us at 302-217-6555 or email bookings@execshine.com.
Damage & Liability Policy
At Executive Shine Services LLC, we take great care in handling your property and belongings. However, in the rare event that damage occurs, we ask that you report it to us within 24 hours of service completion. We will assess the situation and determine an appropriate resolution. Executive Shine Services LLC is not liable for pre-existing damage, normal wear and tear, improperly installed fixtures, or items that are fragile or not secured properly. To prevent accidents, we kindly ask that valuables and delicate items be stored safely before our team arrives. If you have any concerns, please contact us at 302-217-6555 or bookings@execshine.com.
Refund Policy
At Executive Shine Services LLC, we strive to provide exceptional service, and customer satisfaction is our top priority. Due to the nature of our services, all sales are final, and refunds are not typically issued. However, if you are not satisfied with the quality of our work, please contact us within 24 hours of your appointment, and we will make every effort to resolve the issue, including a complimentary re-clean if necessary. Refund requests will be considered on a case-by-case basis at the sole discretion of Executive Shine Services LLC. For any concerns, please reach out to us at 302-217-6555 or bookings@execshine.com.
Cancellation Policy
Our cancellation policy requires at least 24 hours' notice for any appointment cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the scheduled service cost. Same-day cancellations or no-shows will be charged the full service amount. We understand that unexpected situations may arise, and we will do our best to accommodate rescheduling requests when possible. To cancel or reschedule, please contact us at 302-217-6555 or email bookings@execshine.com as soon as possible.
Satisfaction Guarantee
At Executive Shine Services LLC, we take pride in delivering high-quality cleaning services and ensuring customer satisfaction. If you are not completely satisfied with our service, please contact us within 24 hours of your appointment, and we will make it right. Our team will return to address any concerns at no additional cost. Your feedback is important to us, and we are committed to exceeding your expectations. For any issues or concerns, please reach out to us at 302-217-6555 or bookings@execshine.com.